Ahmed Abdalla
Vice President, Service Operations
Fintech Leader & Cloud Transformation Strategist at Global Payments.
Vice President, Service Operations
Fintech Leader & Cloud Transformation Strategist at Global Payments.
Strategic wins in operational scale and digital transformation.
Developed and implemented reusible cloud framework and automated service delivery platform in GCP and Azure. Reduced development to production deployment time from 18 months to 3 weeks.
Supported production services' 99.9%+ availability through leadership of incident identification, management and response, continuous improvement through problem management, and proactive improvement of enterprise monitoring.
Led the technology operations consolidation for multiple multi-billion dollar acquisitions, achieving operational standardization.
Implemented automated platforms that improved code reusibility and implemented dynamic security scanning for all code deployments.
Directing global service delivery and reliability. Bridging engineering and operations to ensure seamless payment processing at global scale.
Architected and implemented the enterprise cloud frameworks for GCP and Azure, as well as the automated workflows to repeatably deploy cloud infrastructure and applications.
Led technical design for high-concurrency platforms and enterprise security frameworks.
Cloud, network, and infrastructure advisory for a breadth of clients, including multiple Fortune 500 companies. Provided pre-sales support and consultancy for our clients to meet business needs such as cost reduction in cloud transformation and service delivery efficiency.
Led global security operations team in the management of customer security infrastructure.
Developed and implemented automation platform to deploy virtual classes for IBM Education. Supported live classes to address any issues and ensure student success.
Direct inquiries regarding Service Operations, Cloud Transformation, or Board Memberships.
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